PRIVACY POLICY
Effective Date: 25/11/2024
At Another Way OT, we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data. We comply with the relevant privacy laws, including but not limited to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
- Collection of Personal Information:
Personal information is information that identifies an individual. We collect personal information from clients, service providers, and other relevant parties to ensure the provision of our allied health services under the National Disability Insurance Scheme (NDIS). The types of personal information we may collect include but are not limited to:
- Name, address, and contact details (email, phone number)
- Date of birth and gender
- NDIS participant information
- Health information and medical history
- Billing and payment information
- Information related to your interactions with our services and practitioners
- Use of Personal Information:
We use the collected personal information for the following purposes:
- To provide allied health services
- To manage appointments, scheduling, and coordination of services
- To communicate with clients and relevant parties regarding their treatment plans
- To process payments and billing
- To comply with legal and regulatory obligations
- To improve our services and customer experience
- Disclosure of Personal Information:
We may share your personal information with third parties under the following circumstances:
- With your consent or at your request
- With allied health practitioners involved in your care
- With relevant NDIS support coordination providers
- With other relevant parties such as support providers, complex needs coordinators, specialist case managers, etc.
- With our practice management software provider for appointment scheduling and record-keeping purposes
- When required by law or to comply with legal obligations
- Security of Personal Information:
We take reasonable and appropriate measures to protect the confidentiality and security of your personal information. This includes safeguards against unauthorized access, disclosure, alteration, or destruction of data. Access to personal information is restricted to authorized personnel only.
- Retention of Personal Information:
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal information is no longer required, we will securely dispose of or de-identify it.
- Access and Correction of Personal Information:
You have the right to access and update your personal information held by us. If you believe that any of your information is incorrect or outdated, please contact us, and we will take steps to correct it.
- Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated version will be posted on our website with the effective date.
- Contact Us:
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at admin@anotherwayot.com.au
By using our services and providing your personal information, you agree to the terms outlined in this Privacy Policy.